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  • What are the available payment methods?

    You can pay your order with the following payment methods:



    Visa Card


    American Express

  • What is the current status of my order?

    Once you have placed your order, you will receive a confirmation by email. We will then start to process your order as fast as possible. When the order is ready for shipment, you will receive an email with the tracking information. You can use this information to track the shipment of your order until it is delivered.

  • Did you receive my return?

    Once we have received your shipment, we will process the return as soon as possible. It takes a maximum of two working days to start processing your return. Once it is processed in our warehouse, we will start with the refund or store credit process. We will send you an email once this is finished.

  • Can I cancel my order?
    Should your order have not been processed yet, we can cancel for you. You should contact our customer department about this ( or +31 (0)6 46056281). Please keep your order number close for a quick process.
  • Secure payments
    Your payment is processed securely. We use a secured internet connection once you are at our virtual checkout. Then other would not be able to sneak a peek. This secured connection is called SSL and can be recognized by the green lock icon in your browser.
  • How can I return an order?

    You have 14 days to return your order after receiving it. Orders must be returned unused and unwashed and with all labels still attached and in the original packaging still attached. The return costs are not covered by La Valencio.

    • Fill in the return form. Download from
    •  Please go to a postal service of your liking and ship the box to:
    • Please be aware that the sticker is not a prepaid return label. You will have to pay for the return costs.
    • After shipping your return you should receive a receipt with a tracking code so you can track the shipment. Please hold onto this receipt as it is your proof of shipment

    Once we have received your return, we will do our best to process it quickly.

  • My purchased item is damaged

    We are sorry that the item that you purchased is damaged. You can contact our Customer Service and we will provide a solution as soon as possible. Please do not send damaged items back to us without contacting us first.

  • I have changed my mind. Is it still possible to modify my order?

    In order to process all orders quickly, we immediately send all orders to our warehouse to be picked, packaged and shipped. Once your order has been paid and processed, it is no longer possible to change the order.

    If you wish to cancel your order, please contact our customer support immediately. We will look into the status of your order and if it hasnt been picked yet, we are usually able to cancel it for you.

    If it’s no longer possible to cancel or change the order? Please refuse the package at the door upon delivery. It will then be returned to our warehouse at our expense. Once the return has been processed in our warehouse, we will get in touch with you for your preferred solution.