You can pay your order with the following payment methods:
You have 14 days to return your order after receiving it. Orders must be returned unused and unwashed and with all labels still attached and in the original packaging still attached. The return costs are not covered by La Valencio.
Once we have received your return, we will do our best to process it quickly.
We are sorry that the item that you purchased is damaged. You can contact our Customer Service and we will provide a solution as soon as possible. Please do not send damaged items back to us without contacting us first.
In order to process all orders quickly, we immediately send all orders to our warehouse to be picked, packaged and shipped. Once your order has been paid and processed, it is no longer possible to change the order.
If you wish to cancel your order, please contact our customer support immediately. We will look into the status of your order and if it hasnt been picked yet, we are usually able to cancel it for you.
If it’s no longer possible to cancel or change the order? Please refuse the package at the door upon delivery. It will then be returned to our warehouse at our expense. Once the return has been processed in our warehouse, we will get in touch with you for your preferred solution.